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Frequently Asked Questions

What is Castella?

Castella is an engineered craft material system designed to deliver consistent, professional, and durable results in modern craftmaking. It combines Castella Engineered Craft Powder, Castella Catalyst, and Castella Shield Sealer into a complete system that standardizes the entire making process.

How is Castella different from regular craft powders?

Unlike traditional craft powders that rely on trial and error, Castella is system-driven. Each component is engineered to work together, reducing issues such as air bubbles, uneven curing, color inconsistency, and surface defects.

Who is Castella designed for?

Castella is designed for DIY creators, artists, design studios, small manufacturers, educational institutions, and craft businesses that value consistency, scalability, and professional-quality output.

Do I need to use all three Castella products together?

For best results, yes. Castella Powder forms the structure, Castella Catalyst controls curing and strength, and Castella Shield Sealer protects and preserves the surface. Using the complete system ensures predictable and long-lasting performance.

Is Castella beginner-friendly?

Yes. Castella is designed to be easy to use, with simple mixing and predictable working times. It does not require specialized tools or advanced technical knowledge, making it suitable for beginners and professionals alike.

What can I make using Castella?

Castella can be used to create home décor items, trays, planters, candle jars, sculptures, decorative objects, and other small-batch craft products intended for personal use or resale.

Is Castella safe to use indoors?

Yes. Castella products are formulated to be non-toxic, low-odour, and suitable for home studios, workshops, and educational environments when used as instructed.

Does Castella work with silicone molds?

Yes. Castella is compatible with most silicone molds and does not require special or proprietary tooling.

Can Castella be used for commercial production?

Yes. Castella is suitable for small-batch and scalable production, making it ideal for makers and studios producing consistent products for sale.

Where is Castella made?

Castella is developed and manufactured in India, following engineered formulations and quality standards designed for both domestic and global markets.

How long do Castella products last?

Castella products have a defined shelf life when stored correctly. Detailed storage and usage instructions are provided with each product to ensure optimal performance.

How do I get support or guidance?

Castella provides usage guidance, documentation, and support to help creators achieve the best results. Additional resources and updates are available through the website.

How can I contact Castella support?

You can contact Castella support through the contact form on the website or via the official support email listed on the Contact page. Our team assists with product questions, usage guidance, and order-related queries.

Do you provide usage instructions with the products?

Yes. Every Castella product includes clear usage instructions. Additional guidance, best practices, and updates are available on the website to help creators achieve consistent results.

Do you offer technical support for beginners?

Yes. Castella is designed to be beginner-friendly, and our support team can help with basic usage questions, mixing guidance, and general troubleshooting.

Can I place bulk or wholesale orders?

Yes. Castella supports bulk, studio, and B2B orders. If you are a retailer, studio, educational institution, or distributor, you can apply through the Partnership or Contact page.

Do you ship across India?

Yes. Castella ships across India. Shipping timelines and charges may vary depending on location and order size. Exact details are shown during checkout.

How long does delivery take?

Delivery timelines depend on your location and order volume. Most orders are processed within a few working days and shipped using reliable logistics partners.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact support within the specified timeframe after delivery with clear photos of the package and product. Our team will assist with resolution as per policy.

Can I return or exchange Castella products?

Returns and exchanges are subject to the return policy outlined on the website. Please review the policy page for eligibility, timelines, and conditions before placing an order.

How should Castella products be stored?

Castella products should be stored in a cool, dry place, away from direct sunlight and moisture. Proper storage helps maintain performance throughout the product’s shelf life.

Are Castella products safe to use indoors?

Yes. Castella products are formulated to be non-toxic and low-odour when used as instructed, making them suitable for home studios, workshops, and educational environments.

Do you offer training, workshops, or demos?

Castella plans to offer educational content, guides, and workshops to support creators. Updates and announcements will be shared through the website and official channels.

I still have questions. What should I do?

If you don’t find your answer here, reach out through the Contact page. Our support team will be happy to assist.